Shipping Policy

Last updated: May 7, 2026

Order Processing

Orders are typically processed within 1–2 business days after successful payment. Processing occurs Monday through Friday, excluding weekends and public holidays.

Shipping Area

We ship to the continental United States, Alaska, and Hawaii. We do not ship to U.S. overseas territories, APO/FPO/DPO military addresses, or locations where delivery is not supported.

Shipping and Delivery Time

Estimated delivery time is 5–10 business days after your order is processed. This is an estimate only and may vary due to carrier schedules, weather conditions, high order volumes, or other factors beyond our control. Delivery times are not guaranteed.

Shipping Fee

We charge a flat shipping fee of $5 USD per order. The shipping cost will be clearly displayed at checkout.

Order Tracking

Once shipped, you will receive a confirmation email with tracking information (when available).

Import Duties, Taxes and Customs Fees

Customers are responsible for any import duties, tariffs, taxes, or customs fees. These charges are not included in the product price or shipping fee.

Contact Information

US Customer Support:
333 N Michigan Ave, Suite 1700
Chicago, IL 60601, USA

China Factory Address:
Jinhua Youqi Home Furnishings Co., Ltd.（金华市佑企家居用品有限公司）
Room 201, Building 2, Wangzhai Industrial Area, Jindong District, Jinhua, Zhejiang 321000, China

Email: service@youqihome.com
Phone: +1 740-656-0408
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time, CT)